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Elerton Sensor Install
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Elerton Sensor Frequently Asked Questions (FAQ's)

Q. Why is the current status of my Elerton Sensor almost an hour old?
Q. How can I tell if my Elerton Sensor is working?
Q. Why does the humidity in my safe change when the temperature changes?
Q. I just replaced my wireless router and my Elerton Sensor no longer works. What can I do?
Q. I got a new email address and no longer have access to my old email address that I use as my account username. Can I change my account username to my new email address?
Q. I need to change my account password. How do I do this?
Q. Can I change the sensitivity of the movement detection?
Q. Why do I get internet connection lost alerts?
Q. What if I have more than one safe I want to monitor?
Q. After my first attempt to configure the LED went red instead of green.
Q. What does it mean when the LED light flashes green 3 times?
Q. Why is the LED light flashing "yellow"?
Q. Why is the LED light flashing "red"?
Q. Why does it occasionally take several moments to enter into the initial configuration mode?
Q. When I hold the button to go to configuration mode, the LED light goes yellow, then off and then flashes green three times?
Q. Why does the LED light sometimes go solid red for 20 seconds or more and then turn solid green?
Q. Why does the LED light sometimes go solid green for 20 seconds or more and then turn solid red?
Q. What if I can't get my Elerton Sensor to connect to my wireless router?
Q. What if I have a two name last name like Van Dam, how do I input my last name in account creation or adding a contact?
Q. I searched the Apple App Store? on my iPad® and I cannot find the Elerton app. Why?
Q. I am not getting Smartphone Notifications from the Elerton iPhone app. Why?
Q. I need to put my Elerton Sensor in a cold environment.What are the recommended batteries to use?



Q. Why is the current status of my Elerton Sensor almost an hour old?
A. Your Elerton Sensor checks in every hour, unless an event that happens (door open, movement, etc). This is to increase the battery life of your Elerton Sensor.

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Q. How can I tell if my Elerton Sensor is working?
A. Quickly press and release the white ID button on the front of your Elerton Sensor. If the LED light is currently off, it will flash green in a few moments, and then turn solid green for about one minute. When the LED light turns solid green, you know that everything is working correctly. You can go to http://controlcenter.elerton.com sign in to your account, and see that the status is updated to the time you pushed the ID button.

If the LED light turns solid red, there is a communication problem. Make sure that your wireless router is functioning correctly and your internet connection is working. Then try pushing the button again.

If this continues to be a problem, contact Elerton support at support@elerton.co.uk or 00 4822 266 84 85.

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Q. Why does the humidity in my safe change when the temperature changes?
A. The humidity measured is relative humidity. Relative humidity is based on the temperature and the amount of water vapor actually present. Therefore the relative humidity will change with temperature. For a good calculator for the long term preservation of materials, go to www.dpcalc.org

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Q. I just replaced my wireless router and my Elerton Sensor no longer works. What can I do?
A. If you have a new wireless router, it is possible that the network name (SSID) and/or password have changed. In order to get your Elerton Sensor to connect to this new network, go through the steps in the Setup Guide used to setup your Elerton Sensor when it was new. When prompted, put in the new network name (SSID) and new password. Put in the same email address that you are currently using as your account username.

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Q. I got a new email address and no longer have access to my old email address that I use as my account username. Can I change my account username to my new email address?
A. In order to make this change, you will need to contact Elerton support at support@elerton.co.uk or 00 4822 266 84 85.

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Q. I need to change my account password. How do I do this?
A. Go to http://controlcenter.elerton.com and instead of signing into your account, click the link 'Forgot your password?'. Follow the instructions to create a new password.

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Q. Can I change the sensitivity of the movement detection?
A. At this time, you cannot change the sensitivity. We have calibrated the Elerton Sensor to be the correct sensitivity for most installations.

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Q. Why do I get internet connection lost alerts?
A. Internet connections are not actually a 100% online connection, in fact it fluctuates. If the internet connection is in a state of flux when the Elerton Sensor tries to check in, it will issue an alert.

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Q. What if I have more than one safe I want to monitor?
A. If you have more than one location to monitor you must buy an additional Elerton Sensor. You can either set additional Elerton Sensors up using your existing account (email address) or with its own account using another unique email address. Just use the setup instructions that come with the Elerton sensor. When you are asked to supply an account name (email address) simply use the appropriate email address (account name).

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Q. After my first attempt to configure the LED went red instead of green.
A. Don't worry, just remove the batteries and start over with step one. The Elerton Sensor was unable to find your wireless network which is usually caused by a mistyped network name or an incorrect password.

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Q. What does it mean when the LED light flashes green 3 times?
A. This is the pattern that indicates the Elerton Sensor has successfully powered up.

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Q. Why is the LED light flashing "yellow"?
A. Your Elerton Sensor is in initial configuration mode (the white button was held down for 8-10 seconds). You can either:

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Q. Why is the LED light flashing "red"?
A. This indicates that the Elerton Sensor has had an issue powering up correctly. Remove the batteries and install known good batteries, and let the Elerton Sensor power up (do not push or hold the button). You should see three short flashes of green on the LED light. If the LED light resumes flashing RED, contact customer support to exchange the unit.

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Q. Why does it occasionally take several moments to enter into the initial configuration mode?
A. The time-frame for acquiring configuration mode is somewhat variable, and is dependent upon several network and wireless environmental factors.

The most repeatable sequence of events is to put the batteries into the unit, wait to see the LED light flash green three times, then push the button and hold it until the LED light turns solid yellow. After a few seconds of solid yellow, the LED light will start to flash yellow indicating the configuration mode has been acquired.

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Q. When I hold the button to go to configuration mode, the LED light goes yellow, then off and then flashes green three times?
A. This is an indication that the batteries are too weak to sustain configuration mode. Replace them with new batteries and repeat the process. If the unit still shows this issue, contact customer support to exchange the unit.

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Q. Why does the LED light sometimes go solid red for 20 seconds or more and then turn solid green?

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Q. Why does the LED light sometimes go solid green for 20 seconds or more and then turn solid red?
A. A solid red indicates that the Elerton Sensor had problems communicating with the network and/or Elerton servers. However, the Elerton Sensor will continue to try to connect, and if subsequent connections attempts are successful the LED light will then turn green.

If you see the LED light repeatedly changing over several minutes from solid red to green and back it is an indication of a network reliability issue. Try using the external antenna if you are a long distance away from your Wi-Fi router. Also assure that the network connection is consistent and good (use another Wi-Fi enabled device to verify a good connection).

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Q. What if I can't get my Elerton Sensor to connect to my wireless router?
A. You can try to power cycle the wireless router by unplugging the power to the router, waiting about 20 seconds, then plugging the power back into the router. After the router boots, see if the LED light turns green or force a connection by quickly pushing the white button.

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Q. What if I have a two name last name like Van Dam, how do I input my last name in account creation or adding a contact?
A. You will need to concatenate or chain the name together, ie. VanDam.

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Q. I searched the Apple App Store? on my iPad® and I cannot find the Elerton app. Why?
A. The Elerton app is currently developed for the iPhone®. The app will still work on the iPad. At the top of the app store search screen, click the "iPhone Only" button to find the Elerton app. You can then proceed to download and install the app.

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Q. I am not getting Smartphone Notifications from the Elerton iPhone app. Why?
A. Make sure you have "Allow Notifications" turn on in your Apple device. To do this go to "Settings", Click the "Elerton app", turn on "Allow Notifications". Also in the Elerton app go to the "Contacts" page, click the "Edit" button for the appropriate contact, scroll to the bottom of the page and click the "Enable Smartphone Notification" button and confirm "Yes". Don't forget to click the "Save" button.

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Q. I need to put my Elerton Sensor in a cold environment.What are the recommended batteries to use?
A. Lithium AA batteries.

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